Shipping / Terms & Conditions

Spend $150 CAD and get free shipping! Simply enter promo code FRECKLES at checkout. Applies to all orders shipped within Canada.

Domestic Shipping – $10 CAD (unless otherwise posted)

All Canadian orders are mailed via Canada Post – Expedited Parcel within 5 business days of receipt of payment and a tracking number will be provided once your order has shipped. Please allow 2-5 business days for delivery.

Orders can also be made and then picked up at the shop during the summer months.

US Shipping – $15 CAD (unless otherwise posted)

Flat rate shipping to the US is $15 CAD, however, this does not apply to oversize or overweight items. All US orders are mailed via UPS Standard and are released for shipment within 5 business days of receipt of payment. A tracking number will be provided once your parcel has shipped. Duties and taxes may be payable by the customer upon receipt of parcel. Please allow 2-7 business days for delivery in the US.

International Shipping 

Yes, we ship internationally! Please contact us at frecklesandporcelain@gmail.com and we will provide you with a shipping quote for your order. Quotes will vary depending on size, weight and destination of parcel of course. All international orders are shipped within 5 business days of receipt of payment. Please allow 1-6 weeks for worldwide shipping delivery. 

Expedited Delivery

Need something overnighted? No problem. Simply contact us at frecklesandporcelain@gmail.com  and we will make arrangements for expedited delivery according to your needs.

Sign up for emails from Freckles and Porcelain and receive $5 off your next order!*

Plus you’ll be the first to receive shop updates, promos and info on exclusive events!

Returns – Canada & U.S.

All items must be unused and in original condition. A refund for the item(s) will be made via once items are successfully returned. Shipping fees will not be refunded. Shipping fees for returned items are the responsibility of the customer.

In order to qualify for a return you must contact us at frecklesandporcelain@gmail.com so that we can give you specific instructions regarding your return. We will also provide you with an authorization number to be included in your shipment.

Returns – International

All international sales are final and do not qualify for return for refund.

*Sorry! We cannot be held responsible for damages, delays and/or additional charges incurred during shipping. Items returned to sender due to improper or incomplete address will be the responsibility of the customer.

 

TERMS OF USE

Welcome to Freckles and Porcelain. Please review the following terms that govern your use of and purchase of products from our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms (the “Agreement”).

GENERAL

We may from time to time change the terms that govern your use of our site. Your use of our site following any constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our site from time to time.

SITE CONTENT

The contents of our site, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our site. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the contents, the site, or any related software.

Web Design by Virtual Creations Canada

Photography and Artwork by Emily Carlaw

SECURITY

We would like you to have a enjoyable and secure shopping experience at Freckles and Porcelain; therefore, protecting your credit card information is important to us.

PRIVACY

Freckles and Porcelain takes your privacy seriously.

  1. Freckles and Porcelain will not sell, trade, or rent your information to anyone.
  2. When you place an order at Freckles and Porcelain we ask for your name, email address, phone number, billing address, shipping address, and credit card number. We use this information to fulfill our order and to communicate with you about it.
  3. Freckles and Porcelain uses your information for three general purposes: to fulfill the orders and request for certain products and services you placed with us, to contact you about specials and new products and to understand the shopping habits of our customers to better serve them in the future.
  4. When you visit Freckles and Porcelain we do not collect your name, email or any other personal information until you register or place and order with us.
  5. After you place an order at Freckles and Porcelain, we use your information to process your order. You will receive an email confirmation with a tracking number in it.
  6. We DO NOT RELEASE any information about you to other companies.

TRANSACTIONS

We reserve the right to request further identification for credit card processing on any order you place with us. We may, in our sole discretion, refuse any order placed with us. These restrictions may include orders placed by or under the same user account, credit card, and/or orders that use the same address information. In the event we make a change to or cancel an order, we will attempt to notify you via email/address/phone number provided when the order was placed.